Your information. A human response.

Start with an email

This button opens an email draft. You must send it yourself; it does not submit a website form. If an email application does not open, copy info@ihsan.ca into your usual email service.

Do not include passwords, payment-card details or a government ID with the initial request. Please say if you need help using this process or need a response in an accessible format.

What you can ask for

• Access: a copy of your personal information and an explanation of its use and disclosure, subject to applicable exceptions.
• Correction: correction of inaccurate or incomplete information.
• Withdrawal: withdrawal of consent for future processing, where permitted. We will explain any effect on course services and any records that must remain.
• Deletion: review of whether information can be deleted or anonymized. There is no unconditional right to erase records that must lawfully be retained.
• A complaint: concerns about collection, use, disclosure, security or how a previous request was handled.

What happens next

1. We identify the request. Administration reviews the email and clarifies its scope if necessary.
2. We verify authority. We use proportionate checks before sharing or changing records. For a child’s records, we may need to verify parental or guardian authority and consider the child’s rights. We arrange any further evidence securely.
3. We review the records. We check relevant registration records, supporting documents and connected services where applicable. We protect other people’s information.
4. We respond. We provide the outcome, explain any lawful refusal, restriction or extension, and give the applicable review or complaint options.

Timing & limits

We respond within the time limits that apply to the request. British Columbia PIPA generally sets a 30-day period for access requests, using the Act’s definition of a day and allowing specified extensions. We will explain an applicable extension rather than promise instant deletion.

Deletion and withdrawal are manual processes. Clearing cookies or signing out only affects access from that browser. A registration reference alone is not sufficient proof of identity. Payment records, legal holds and necessary educational records may affect what can be removed. Backup and provider copies may not disappear immediately.

If you still have a concern

Reply to info@ihsan.ca and ask for the request to be reviewed. You can also follow the BC Information and Privacy Commissioner’s complaint and review process. Other applicable rights are not limited by this page.

Read our privacy notice for the information collected and the services involved.